FAQ

We get lots of mail and always want to answer your inquiries.

That’s why our staff has created this FAQ page for the most commonly asked questions.

Just click on any question to display the answer inline on the page.

Wahana Kayu is the best furniture choices in indonesia with

the best craftsman and have more great team exprience in Jepara, Central Java-Indonesia

Our factory is connected to the internet, as a customer of Wahana Kayu you can access production data of your order,

propose change while it possible and adjust the priority of each item.

Mainly these furniture are made from teak and Sungkai wood. Anyway we can make them from other woods such us reclaimed teak wood.

We would be happy to welcome you and show you how we work.

Our factory is located in Jepara Central Java, Indonesia.

The nearest airport is Semarang.

Tell us when you plan to come and we will organise you visit.

The simplest way to do it is just mention the item codes and number you need, send us the list of item

codes that you want us to quote, and we will send to you a quotation within 24 hours.

You can then modify this quotation, i.e. modifying the quantity number, the size (dimension) of the items,

the finish colors, and then send back to us. We will then reply to you again with the modifying you requested.

Everything will be answered in the e-mail will sent.

Our minimum order is 20ft container

Yes! Off courses we can produce custome made design

Send us pictures or drawings of the furniture you want us to produce.

Donít forget to tell us the quantity you need.

Yes! We can adapt all the sizes and finishings to your needs.

Simply tell us the sizes you want and the finishing color you like.

You can order sample which can be dispatched to you, at your cost via Courier such as Fedex or DHL.

Our lead time depends on your order. The production time depends on the quantity you order and the complexity of your designs.

Our standard lead time is 60 to 90 days after we receive the deposit payment.

Wrapping papers and carton box, depend on pieces.

We ship worldwide. Please tell us where you live.

After we figure out where the nearest sea port is, we will ask for a shipment quote to our freight forwarder.

We work with international freight forwarders to provide the best shipping conditions.

Our prices are FOB. We take care of all the paperwork in Indonesia.

We arrange the shipment and help you release the container in your country.

Freight forwarders adjust the shipment costs every month.

The shipment cost depends on where you live, when you order and what volume you order.

We will prepare a shipping quote after we have all information

We start the production after we receive 50% deposit payment.

The remaining 50% balance payment is due before we load your container.

During the production, we will keep you updated with pictures to show you the working process.

Our prices are EXW (Ex works)

All our invoices are in USD (US dollar).

We donít accept checks, bank checks or cash.

We only accept legal and transparent wire transfer.

Contact us to ask us if something remains unclear